Privacy Policy

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K Campbell Art Therapy is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, store, and disclose your personal information, including through our website and online booking platform.

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Information We Collect

Depending on your interaction with us, we may collect:

• Name and contact details (email, phone number)

• Appointment date, time, and booking history

• Payment and invoicing details

• Health-related information relevant to your therapy (e.g., referral details, session notes), where applicable

• Emergency contact details, where provided

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How We Collect Information

Information is collected directly from you when you make a booking through our online platform, communicate with us, or attend a session. Payment information may be processed by a third-party payment provider.

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Website Usage Information

When you visit our website, we may automatically collect certain information, such as your IP address, browser type, device information, and pages visited, through cookies and similar technologies.

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Cookies — Our website may use cookies to improve your browsing experience, remember preferences, and understand site usage. You can disable cookies through your browser settings, though this may affect website functionality.

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Analytics — We may use website analytics tools (e.g., Google Analytics) to understand how visitors use our site. This data is generally aggregated and de-identified.

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Third-Party Links — Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites, and encourage you to review their privacy policies separately.

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Contact Forms — If you contact us via a form on our website (outside of booking), any information you provide will be used solely to respond to your enquiry.

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How We Use Your Information

We use your information to:

• Confirm and manage bookings

• Send appointment reminders and communications

• Issue invoices and process payments

• Provide and record therapy sessions

• Meet legal and professional record-keeping obligations
   

Disclosure of Information

We do not sell or share your personal information with third parties, except:

• With our booking and payment platform providers, solely to facilitate your booking and payment

• Where required by law

• With your consent (e.g., liaising with a referring health professional)

• Where there is a risk of harm to you or others, consistent with our professional and legal obligations
   

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including secure storage of records and restricted access.
 

Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us at k.campbell.art@outlook.com
 

Retention

We retain personal and health information only as long as necessary to manage your care and meet applicable record-keeping and accounting obligations.
 

Complaints

If you have concerns about how your information has been handled, please contact us at k.campbell.art@outlook.com. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

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Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website and booking platform.

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